Online Purchase Terms
Our business hours are 9:00 a.m. – 5:00 p.m. Eastern Time. Telephone orders may be made at 1‑305‑250‑9470, Monday through Friday. If you reach our voicemail, please leave a message and we will promptly return your call.
All orders generally ship within five (5) business days, unless otherwise noted in the product listing. Custom items will be shipped within two-three (2-3) weeks after purchase date. All items are shipped via USPS. Company is not responsible for any lost or damaged orders. All domestic shipments are made via USPS, and may be tracked with a location once shipped. Your tracking number will be sent to you directly once your item is shipped.
If your package has not left our warehouse, we will be able to change your order for you.
If your order has already left our warehouse, we cannot make any changes. You will need to place another order with the correct item(s). Please order carefully.
If you have ordered incorrectly, or you decide that you do not want your items, refuse the package at the time of delivery and have it marked Return to Sender (RTS). See below for further details on refused packages.
Terms of payment are within Company’s sole discretion, and unless otherwise agreed to by Company, payment must be received prior to Company’s acceptance of an order. Payments for products may be made by credit card, or some other pre-arranged payment method, unless credit terms have been agreed to by Company. Orders are not binding on Company until accepted by Company.
We may revise and discontinue products at any time. We reserve the right to limit order quantity at any time without notice. Prices and promotions are subject to change without notice.
By placing an order with Company, you agree that you are buying Company’s products for your own use, only, and not for resale.